Frequently Asked Questions | Concierge Care with Zev Cohen, MD

Frequently Asked Questions

About the Practice

Why did you convert your practice to personalized care?

I have always been passionate about the practice of medicine. I love being able to connect with my patients on many levels, to interpret their needs and provide comprehensive medical care.

In recent years I have seen dramatic changes in healthcare. Mounting administrative tasks take time once devoted to patient care. Converting my practice to a personalized care model has allowed me to continue to offer longer appointments and enhanced healthcare services.

How is your practice different than most practices?

My smaller practice size means you will receive more of my individual time and personal availability. If you wake up feeling ill in the morning, for example, you will be scheduled promptly for a visit and there will be little or no waiting time once you arrive. Should you have a concern after hours, you will be able to reach me easily and directly via my personal cell phone…whether you are at home or you’re traveling. At any time, I will be available when you need me.

Will this practice be right for me?

My personalized care practice, with ample time to focus on preventive measures and wellness, is proven to be one of the most effective models for maintaining health.

If you do become ill - and we all recognize that health is unpredictable - you will have peace of mind knowing that the doctor who knows you best will be available when needed. A call to my office, or to my cell phone after hours, can frequently prevent a trip to the emergency room or to an urgent care clinic.

At which hospital are you on staff?

About the Insurance and Medicare

Do I still need health insurance if I enroll with you?

Will you be a Provider on my insurance plan?

I intend to remain an in-network provider for most major PPO insurance plans and will bill your insurance directly for
professional services that are covered by those plans. (Professional services are not covered by your annual fee.) If the terms of your insurance plan require a co-pay, I am obligated to request payment at the time of service. Even if we are not providers for your insurance plan, I will attempt to refer you to in-network physicians for any necessary consultations and to in-network facilities for diagnostic tests and hospitalizations as medically indicated. Those services will likely be covered by your insurance plan.

Will you be a Participating Provider for Medicare?

Do you bill Medicare for my annual fee?

About Membership and the Annual Fee

Is the annual fee tax deductible or reimbursable through my HSA or FSA?

Will I be required to pay my annual fee even if I do not use your services?

What happens if I move out of the area and need to terminate after I enroll?

Your membership agreement can be terminated upon 30 days’ written notice to me/my practice. If you move and wish to secure a new physician, the annual fee will be refunded on a prorated basis. Your records will be sent to your new physician upon receipt of a signed release from you authorizing/directing me/my practice to send the records to your new physician. This release of records is required by law.

About "What If" Scenarios

What if I need to see a specialist or a surgeon?

What if I have an emergency?

What should I do if I become ill while traveling or away on an extended vacation?

If the problem is minor, call me first. However, if you have a life-threatening emergency, call 911 immediately – then you can call me. With the exception of controlled substances, I will seek to accommodate your prescription requests if state/ local law allows. If you seek care at an emergency room or urgent care center out of my area, you should feel free to ask the doctor seeing you to call me for coordination of your care. I will be readily available for phone consultation with you and/or other health care personnel. If you should require hospitalization while away, at your request, I will attempt to establish regular phone communication with you and your attending physician(s) to ensure continuity of care.